Smoke & Soot Damage Cleaning in Norcross, GA
Smoke doesn't stay in the room that burned. It ends up on bedroom ceilings, inside the ducts, and sometimes in a home that never caught fire because the fire was next door. We clean each surface with the method that suits it, so the soot comes off and the smell doesn't creep back in a month. You'll see the scope and estimate in writing before we start.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Smoke or soot damage? Get help from a team you can trust
If there was a fire, wait until the fire department says the building is safe to enter. Then leave the heat and AC off. A running system pulls soot into the return and blows it into every room on the duct line.
Call us when you're ready. We answer 24/7 from our Norcross office and clean homes and businesses across Gwinnett and metro Atlanta, including apartments and townhomes where the fire was in the unit next door.
Can we help with smoke damage in your home or business?
Yes. And the fire doesn't have to be big. Smoke travels on heat and air pressure, so a fire on one side of the house can leave black film on the other. We clean up after:
- A small kitchen or grease fire that left a greasy film on cabinets and ceilings
- Smoke from an adjoining apartment or townhome, where your unit never burned
- A furnace puffback that sprayed soot out of the registers
- Soot on walls and ceilings far from where the fire started, carried by the HVAC fan
- A smell with no visible soot, usually protein residue from burned food
A word on cleaning it yourself. Wiping soot with a wet rag or a Magic Eraser smears it deeper, and flat paint holds onto it. People tell us "I already smeared it" all the time. If you have, don't keep going. It can usually still be fixed.
What our smoke damage cleaning includes
- Stop the spread. HVAC stays off, we run HEPA air scrubbers, and we keep foot traffic down so soot isn't ground into carpet.
- Identify the residue. Dry soot is powdery. Wet soot from plastics is sticky and smears. Protein residue from food is almost invisible but smells strong. Each one needs different chemistry.
- Test-clean a small area so we know the method works on your finish before doing the whole room.
- Dry removal first. HEPA vacuums and dry chemical sponges lift loose soot without water.
- Wet or chemical cleaning, top down, ceilings before walls before floors.
- Remove what can't be cleaned, like smoky attic insulation and carpet pad.
- HVAC cleaning, including the coils and blower, handled by a duct-cleaning partner we coordinate.
- Deodorize and seal stained or smoky surfaces with an odor-blocking primer. Our odor removal page covers that step.
- A final check, including a walk-through smell test with the house closed up.
Painting and repairs after cleaning are quoted separately, and our own crews do them. On bigger losses they're handled under a full fire damage restoration project.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who cleans the structure, the contents and the electronics?
Three different jobs. The structure means the walls and ceilings, plus the framing and HVAC behind them. That's this page. Contents means clothing, furniture and the rest of your belongings, and they're usually packed out and cleaned off site. Our contents cleaning page explains how. Electronics go to a specialist.
Don't turn on smoky electronics to "see if they work." Soot conducts electricity, and residue from burned plastic corrodes contacts faster once there's power. We coordinate the pieces so you're not hiring three companies.
Be ready for some honest answers, too. Not every item can be saved, and we'll tell you which ones aren't worth the cleaning cost.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the property with you. They'll identify whether the residue is dry, wet or protein, and test-clean a small spot to pick the method. They'll look where soot hides: inside the return duct, above light fixtures, in the attic insulation and behind outlet covers on shared walls.
You'll get photos and notes for each room, so you can see what we saw before you approve anything.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
The price depends on the residue type, how many rooms are affected, whether the HVAC needs cleaning and what has to be removed. Protein residue in a few rooms is a different job from wet soot through a whole house. You get a written, room-by-room scope that lists each step, and you approve it before we start.
For the claim, we provide photos and residue notes with an itemized Xactimate estimate, the format adjusters use. We bill your insurer directly. If the smoke came from a neighbor's fire, the claim usually goes on your own policy, though that depends on your coverage. We can't promise what it pays. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Can I clean the soot off my walls myself?
A little light, dry soot, maybe. Vacuum it with a HEPA vacuum and use a dry chemical sponge before anything wet touches it. Water and household cleaners turn soot into a smear, and flat paint soaks it up for good. If you've already tried a Magic Eraser and made a gray streak, put the sponge down. Call us.
Can I just paint over the smoke stains?
Not until the soot is cleaned off. Paint over soot and the stain and smell bleed back through. After cleaning, stained areas get an odor-blocking primer, usually shellac or oil-based, because a standard latex primer won't hold it back.
Is smoke residue dangerous to live with?
Soot can carry harmful compounds, especially when plastics or vinyl burned, and older homes may have asbestos materials. Kids, older adults and anyone with asthma are more sensitive. We'd suggest staying elsewhere until the living areas are cleaned.
It smells like smoke but I can't see any soot. Is there damage?
Probably. Burned food leaves a protein residue that's close to invisible and smells strong. A tape lift or swab can show what's on the surface, which also helps if your insurer says there's no damage. We arrange an independent testing company for that, since we never test our own jobs.
Will smoke ruin my TV and computer?
It can, but don't decide yet. Burned plastics release chlorides that turn acidic with humidity and corrode metal contacts, and powering a device on can speed that up. Leave electronics unplugged until a specialist has cleaned and checked them.
Related services
Call about smoke damage today
Tell us where the smoke came from, which rooms smell or show soot, and whether the heat or AC has been running since. A few photos of the ceilings help. We'll confirm we can help, give you an arrival window, and explain what the technician will check first.
- Written estimate before work starts
- Photos and records you can give your insurer