Water Heater & Appliance Leak Cleanup in Norcross, GA
When a water heater, dishwasher, washer or fridge line leaks, the puddle you see is rarely the whole thing. Water slides under tile, into the cabinet base and down into the subfloor. We find it, dry it and repair what can't be saved. You'll get a written estimate before work starts, whether it's a claim or you're paying out of pocket.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Appliance leak? Get help from a team you can trust
Start with the supply. Turn off the water valve behind the appliance, or the main if you can't find it. For a water heater, also shut off the power at the breaker or turn the gas valve to off, but only if you can reach it without standing in water.
Then call us. We answer 24/7 from our Norcross office and work in homes across Gwinnett and metro Atlanta. Leave the failed hose or valve where it is if you can. Your adjuster may want to see it.
Can we help with the leak damage in your home?
Most likely. Appliances sit on floors and inside cabinets, so the leak almost always hides somewhere. Here's what we get called for:
- A water heater leaking in the garage, a closet, the basement or the attic, sometimes into the ceiling below
- A dishwasher leak that swelled the sink cabinet base or lifted the kitchen tile
- A washing machine hose that burst, or a drain hose that popped out mid-cycle
- A fridge or ice maker line with a pinhole leak, soaking the hardwood under the fridge for weeks
- A toilet supply line nut that snapped and sprayed the bathroom floor
- AC condensate overflowing in an attic or closet in the middle of an Atlanta summer
Laminate buckling at the joints. A musty smell from a sink cabinet. A higher water bill. Those are often the first signs of a slow leak. Small signs, usually.
What our appliance leak cleanup includes
- We assess the whole area. Cabinets, toe kicks, subfloor, wall base and the platform or floor under a water heater. Then we check the room below.
- We remove water. We extract standing water and lift baseboards or flooring where water is trapped. Click-lock floors often hold water underneath.
- We dry what can be dried. Where we can, we dry cabinets in place by removing the toe kick or drilling small holes in the base, so you don't lose the whole kitchen run.
- We clean affected surfaces. If the water came from a washer or dishwasher drain, those surfaces need cleaning before drying.
- We check moisture. We take readings every visit and share them with you.
- We handle repairs. Once it's dry, we replace flooring, cabinet bases and drywall ourselves, or hand off to your contractor with the drying records.
The appliance itself isn't included. That's covered in the next section.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who fixes the appliance, and who fixes the damage?
A plumber or appliance tech repairs or replaces the appliance. We handle the floors and cabinets it damaged, plus any wet drywall. Your insurer decides what's covered. Those are often 3 different calls, and none of them should wait on the others.
We'll work around your plumber's schedule. With a water heater, that matters. The base or floor under it can soften after a long leak, and a new heater set on a weak support can lean later. So we check that support and get it dry before the new unit goes in. We also photograph the failed part, the serial plate and the connection, and we'll tell you to keep the part for your adjuster. If you can't tell where the water is coming from, we coordinate leak detection through a partner company.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the area with you. They'll use moisture meters to trace water under tile and behind cabinets, because the reading at the toe kick often tells a different story than the countertop.
Every call to keep or replace something comes from those readings and the material. Solid wood cabinets can often be dried. Particleboard that has swollen usually can't. Hardwood sometimes recovers, and laminate usually doesn't. We'll show you the numbers and the photos before anything comes out. I prefer that part to be boring and clear.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
Price depends on how long it leaked, how far the water traveled, and whether cabinets, flooring or the room below got involved. A washer hose caught in ten minutes and a fridge line that ran for a month are very different jobs.
You'll get a written scope before we start, with drying priced separately from any rebuild, and you approve it first. Paying cash? The estimate is free and doesn't need a claim, and we offer some financing options. Filing one? We provide photos, moisture logs and an itemized Xactimate estimate, the format adjusters use, and we bill your insurer directly.
Insurers usually treat the appliance and the damage it caused differently. They often treat a slow leak differently from a sudden one, too. We can't promise what your policy covers. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Will insurance pay for my new water heater?
Usually not. Most policies treat the failed appliance as wear and tear and cover the water damage it caused instead. Your policy decides, so ask your adjuster before you assume either way.
The dishwasher leaked under my floor for weeks. Is it still covered?
Maybe not. Many policies exclude damage from continuous or repeated seepage over time, and adjusters often look at how long the water was there. Call your insurer the day you find it, and get the area dried regardless, because the damage keeps spreading while you wait.
The installer hooked it up wrong and it flooded. Who pays?
That depends on your policy and the installer's. Many people file with their own insurer, who may then go after the installer or manufacturer. Keep the failed hose, fitting or valve, and photograph the connection before anyone touches it.
Is water from a washing machine dirty?
Water from a washer drain or a dishwasher discharge is usually treated as gray water, so the affected surfaces get cleaned as well as dried. A burst supply hose is cleaner water. Tell us which one failed and we'll treat it accordingly.
Can you just dry it and skip the insurance claim?
Yes. Plenty of people pay directly for a smaller leak. We'll give you the same free written estimate either way, so you can compare it against your deductible before you decide.
Related services
Call about appliance leak damage today
Tell us which appliance leaked, whether the water is off, about how long it may have been leaking and which rooms are wet. A photo of the floor near the appliance helps. We'll confirm we can help, give you an arrival window and explain what happens when we get there.
- Written estimate before work starts
- Photos and records you can give your insurer