Fire Damage Restoration in Norcross, GA
The first days after a fire are a blur of calls, wet floors and decisions nobody prepared you for. You don't have to sort it all out today. We can secure the house, clean up the soot and hose water, save what can be saved, and rebuild the rest. One person from our team keeps you updated the whole way. Nothing starts until you've seen the scope and estimate in writing.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Fire damage? Get help from a team you can trust
Before anything else, don't go back inside until the fire department says it's safe. If there's colored tape across a door or a placard from an inspector, leave it alone and wait for them to clear it.
Then call us. We answer 24/7 from our Norcross office and work in homes and businesses across Gwinnett and metro Atlanta. You don't need answers ready. We'll ask the questions and tell you what happens next.
Can we help with fire damage in your home or business?
Most likely. Fires rarely stay in one room, even when the flames do. Smoke rides the heat up and out through doorways, attic space, wall cavities and HVAC ducts. Hose water goes down. So a stove fire can leave soot on a bedroom ceiling upstairs and wet drywall in the basement.
We regularly help with:
- A kitchen or grease fire that smoked the whole house
- A fire that started in a neighbor's apartment or townhome and pushed smoke or water into yours
- Windows broken and a roof cut open by firefighters
- Rooms soaked by hose water, including floors the fire never touched
- A house fire started by a lightning strike during a storm
Each of those has its own page if you want the detail: smoke and soot cleaning, board-up and roof tarping, smoke odor removal, contents pack-out and cleaning, and sprinkler and firefighting water cleanup.
What our fire damage restoration includes
Fire recovery has to happen in order. Skip a step and the next one gets harder. Sometimes much harder.
- Safety clearance. We confirm the fire department has released the building and check the utilities. We also look up the year the house was built and send a tester in to check the air quality and take soot samples for a lab. Burned materials can release things nobody should breathe, and in an older home the debris may include asbestos or lead. We find out before our crew works inside.
- Board-up and tarping. Broken windows and doors get covered, along with holes cut in the roof, to protect against rain and theft. We can usually be out within a day once the fire department clears the house.
- Assessment and a written work plan. We photograph every room, take moisture readings and identify the type of soot. The industry fire standard, ANSI/IICRC S700, calls for a written restoration work plan, and you get a copy.
- Water removal and drying. Hose water comes out and drying starts, so it doesn't turn into a mold problem.
- Contents pack-out. Belongings that can be saved are inventoried, boxed and moved out for cleaning.
- Removal. Charred framing and soaked insulation come out, along with carpet pad and drywall that can't be cleaned.
- Soot cleaning, top down. Ceilings first, floors last, using the method each surface needs.
- HVAC cleaning. Ducts and the air handler get cleaned so they don't blow soot back into clean rooms, handled by a duct-cleaning partner we coordinate.
- Odor control and sealing, once the source is gone.
- A final evaluation before the rebuild starts, including a walk-through smell check. If residue or air testing is needed, an independent testing company we arrange does it. We never test our own jobs.
Then the reconstruction: drywall, paint, cabinets, flooring and roofing. Our own crews and our on-staff general contractor do the rebuild. We bring in licensed electricians and plumbers where the job needs them, and we pull the permits.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
One contact for board-up, cleanup, contents and rebuild
A fire job can involve a board-up crew, a water mitigation team, soot cleaners, a contents company, an HVAC cleaner, an electrician and a general contractor. Without someone coordinating the work, you end up managing all of them while trying to find somewhere to sleep.
We give you one project contact. That person schedules the crews in the right order, keeps the adjuster supplied with photos and readings, and calls you when something changes. If the fire department or the county needs access, we work around them.
Two things matter here. You choose your contractor, not your insurance company. After a fire, several restoration companies may show up at your door before you've called anyone. You don't have to sign with the first one. Take their cards, read what they hand you, and pick the company you trust. And in Georgia, a contractor can't act as your public adjuster, so we won't negotiate your claim for you. We document the damage and explain the scope. You and your insurer settle the claim.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team walks the property with you. They'll check which rooms burned, which only got smoke, and which kind of soot is on the walls. Dry, powdery soot from wood and paper cleans differently from the sticky, smeary kind left by burned plastics. They'll take moisture readings anywhere hose water reached, including the floor below.
Then they'll tell you what can be cleaned and what has to come out, room by room, with photos. If you can't take it all in that day, that's normal. Survivors call it "fire brain." It's a real thing, and it makes paperwork feel mean. Nothing big has to be decided on the spot. We'll put it in writing so you can read it later.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
The cost depends on how big the fire was, how far the smoke traveled, how much water was used, how many belongings need packing out and how much has to be rebuilt. Before work starts, you get a written scope that's broken down room by room, not a lump sum by square footage. You approve it first.
For the claim, we provide photos, moisture readings, a contents inventory and itemized invoices in Xactimate, the format adjusters use. We bill your insurer directly. A typical homeowners policy has separate parts for the house and your belongings, plus additional living expenses like a hotel, and each has its own limit. We can't promise what your policy covers. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Should I call my insurance company or a restoration company first?
Call your insurer first and open the claim, then call us. You don't need the adjuster's permission to secure the house or stop water from spreading, and your policy expects you to prevent further damage. Keep every receipt.
Do I have to use the restoration company my insurance recommends?
No. You choose who works on your home. A preferred vendor isn't a bad choice, but it isn't required, and you're allowed to get a second opinion on the scope.
Is it safe to stay in the house after a small kitchen fire?
Not until the fire department says the house is safe and someone has checked how far the soot spread. Soot can carry harmful compounds, especially from burned plastics. Young kids, older adults and anyone with asthma should stay somewhere else until it's cleaned.
Should I throw out damaged things before the adjuster comes?
No. Photograph everything and leave it in place. Food and medicine exposed to heat, smoke or soot should go, but take a picture first so it's on the claim. Large items can wait for the adjuster.
How long does fire restoration take?
A small kitchen fire can take days to a couple of weeks. A fire that opened walls or the roof can take many months, and much of that time goes to insurance approvals and permits. We'll give you a realistic timeline once we've seen the damage, and update it if something changes.
Why did the fire department break windows and cut holes in the roof and walls?
Firefighters vent windows and roofs to let out superheated gas and smoke, and they open walls to check for fire hiding inside. It limits how far the fire spreads. We cover those openings with plywood and tarps the same day we're called.
Related services
Call about fire damage today
Tell us what happened, whether the fire department has released the property, whether it's boarded up yet and whether anyone is still living there. We'll confirm we can help, give you an arrival window, and set up an on-site assessment. If the house is still open to the weather, we'll board it up first.
- Written estimate before work starts
- Photos and records you can give your insurer