Commercial Water Damage Restoration in Norcross & Metro Atlanta
Water in a business brings a different kind of pressure. Tenants and staff need answers, the space may have to close, and it isn't always clear who's responsible. We remove the water, dry the building, and document each step. We work around your hours where we can. Before work starts, we confirm who's authorizing it and who gets the invoice.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Water damage at your business? Get help from a team you can trust
If it's safe and you're allowed to, shut off the water or the sprinkler zone that's discharging. For a fire sprinkler system, bring in your fire protection contractor. Taking a zone out of service has its own notification rules. Keep staff and customers away from wet areas near electrical panels or server rooms.
Then call us. We answer 24/7 from our Norcross office and work across Gwinnett and metro Atlanta.
See how we helped a business after water damage
Floodwater in a jewelry store in a floodplain
Heavy rain sent outside floodwater into a metro Atlanta jewelry store that sits in a floodplain. A store like that is full of inventory and display cases, so the first question was how to protect what was inside before any water came out.
Areas affected
- The store interior, from outside floodwater
What we did
- Asked the owners to remove all inventory and valuables before anything else, so nothing high-value was handled by the crew
- Removed the water and dried the store out
Result
The store was dried out in about a week. The job came to roughly $13,000 to $15,000.
Can we help with water damage at your property?
Yes. Commercial losses usually spread farther than a house before anyone sees them. We get called for:
- A sprinkler line or supply line that broke in an office or a retail space
- Water that ran from one apartment or condo unit into the units below
- A restaurant that needs its dining room and kitchen dried so it can reopen
- A warehouse or flex space with wet stock sitting on the floor
- A slow leak someone finally found behind a wall finish or above a drop ceiling
- Frozen sprinkler pipes in an unheated stairwell or garage, like the ones that flooded buildings across Atlanta in December 2022
If a fire sprinkler caused it, our fire sprinkler water cleanup page covers that in more detail.
What our commercial water damage service includes
- Assessment. We walk every affected area, including suites or units next to and below the source.
- Extraction. We remove standing water at scale, with stock, furniture and equipment moved off wet floors where we can. If you carry high-value inventory, we'll ask you to remove it before we start. When floodwater got into a jewelry store, the owners cleared the cases first, and we dried the space out in about a week.
- Controlled removal. Wet ceiling tiles come out. Carpet tiles, baseboard and lower drywall come out only where readings show they can't be dried.
- Drying and monitoring. Dehumidifiers and air movers run, with readings logged every visit.
- Phased scheduling. We plan noisy or disruptive work around your hours, including nights and weekends.
- Documentation. Daily drying records with photos, plus an itemized scope.
- Repairs. Drywall, ceilings, flooring and paint, done by our own crews and our on-staff general contractor. We bring in licensed electricians and plumbers where needed and pull the permits.
Sprinkler system repair belongs to your fire protection contractor, and plumbing repair to your plumber.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who authorizes the work: owner, tenant or property manager?
Settle this before the work starts, not after the invoice arrives. In a commercial building, responsibility can split among the owner, the tenant, the property manager and sometimes an association. The lease and each party's policy decide how. A tenant can end up holding a bill for drying they didn't approve while the landlord and insurer argue over whose loss it is.
So on the first call we ask who has authority to approve the work and who should receive the invoice. We get that in writing. We'll send updates to every contact you name, including the owner, the tenant or the adjuster, so nobody's working from a different version. For multi-tenant losses, we keep each unit's scope and records separate.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team leads the assessment. Most of our work is residential, but we've handled churches, warehouses and retail stores. They'll map the affected areas suite by suite or unit by unit, take moisture readings in floors, walls and ceilings, and mark where the water crossed into a neighbor's space.
Those readings decide what gets dried in place and what gets removed. Findings go to the contacts you named, in a format a property manager can forward to an owner or an adjuster without rewriting it. Plain records matter. Especially when the building is already stressful.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
Price depends on the affected area, how many units or suites are involved, the materials, and whether work has to be phased or done after hours. Before we start, you'll get a written scope listing what's being removed, what's being dried and how equipment is billed, which is per day. The person with authority approves it, and we note who receives the invoice.
You'll get daily drying records, moisture readings and photos that an owner, a tenant or an insurer can each use. We bill the carrier directly. We can't promise what any policy covers, and we don't promise business interruption reimbursement. If insurance pays less than the invoice, whoever authorized the work, owner or tenant, is responsible for the difference. That's why documentation matters. And it's why we prefer a clean paper trail over a rushed handshake when multiple parties are involved.
Questions people ask us
Will our insurance cover the income we lose while we're closed?
Only if your policy includes business income coverage, and even then it has its own conditions and waiting periods. Ask your agent now so you know what to track. We document the timeline of the work, but we can't promise any reimbursement.
Can we stay open while the space dries?
Often, at least partly. We can contain the wet area, route foot traffic around it and run noisy work after hours. How much stays open depends on where the water is and what's in that space.
Who pays, the landlord or the tenant?
It depends on the lease and on each party's policy. Shared systems like the roof or main lines often fall to the owner, and a tenant's own fixtures often fall to the tenant. Many tenants call their own insurer first to get the space dried, then let the carriers sort out fault.
Our building was partly vacant when the pipes froze. Does that matter?
It can. Some commercial policies limit freeze coverage if heat wasn't kept on or the system wasn't drained in vacant areas. Pull your thermostat and utility records for that period. And start drying anyway.
Can we set up a plan with you before anything happens?
That's worth doing for any building you manage. A walk-through to map shutoffs and contacts saves time on the night something breaks.
Related services
Call about commercial water damage today
Tell us the property type, what happened, which areas or units are affected and who's authorizing the work. If you have a site contact who can meet the crew, give us their name and number. We'll confirm we can help, give you an arrival window and explain what happens first.
- Written estimate before work starts
- Photos and records you can give your insurer