Sewage Backup Cleanup in Norcross, GA
A sewage backup is not like ordinary water damage. You're worried about the smell, your kids and pets, and what has to be thrown away. We contain the area and remove what can't be saved. What can be saved gets cleaned, disinfected and dried. Before work starts, you see a written estimate. When the work is done, we tell you when the space is ready to use again.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Sewage backup? Get help from a team you can trust
Keep children, pets and anyone vulnerable out of the area. Stop using every drain and toilet in the house. Each flush can push more sewage up. And don't pick up soaked towels or rugs with bare hands.
Then call us. We answer 24/7 from our Norcross office and work across Gwinnett and metro Atlanta. If you haven't called a plumber yet, call one too. The line has to be cleared before we can finish the cleanup.
See how we helped after a sewage backup
Sewage backup through a finished basement
Sewage backed up into the basement of an Atlanta home, starting in a small laundry closet and spreading into the finished rooms around it.
Areas affected
- Basement laundry room and laundry closets
- Basement bathroom, linen closet and hallway
- A basement bedroom and bedroom closet
- The garage
What we did
- Took moisture readings in each room to map how far the water went
- Set up containment and suited up in Tyvek suits and respirators
- Cut out the contaminated drywall and paneling and bagged the debris for disposal
- HEPA vacuumed the wall cavities and floors, with HEPA air scrubbers running
- Applied antimicrobial to the framing and slab
- Dried the basement with air movers and dehumidifiers
Result
The basement was cleaned, treated and dried, with photos logged at every stage for the claim.
Can we help with the sewage damage in your home?
Yes. Most backups we see start at the lowest fixture in the house. Calls usually sound like this:
- "The toilet or tub backed up and it's all over the bathroom floor."
- "Sewage came up through the floor drain in our finished basement."
- "It ran under the baseboard into the bedroom next door."
- "It backed up during that heavy rain last night."
- "The towels, rugs and carpet are soaked with dirty water."
Crawl spaces get backups too, often from a cracked line under the house. We handle those as well.
What our sewage cleanup service includes
- Containment. We seal off the area with plastic and control the air so the work doesn't carry contamination into clean rooms.
- Mapping. We check how far the water reached, including under baseboards, into wall cavities and across thresholds.
- Removal. Porous materials that sewage touched, like carpet, pad, insulation and the lower part of drywall, are bagged and taken out.
- Cleaning and disinfection. Hard surfaces are scrubbed with detergent first, then treated with an EPA-registered disinfectant, wiped and sprayed the way its label directs. We also have fogging and electrostatic equipment for spaces that need it.
- Drying. Dehumidifiers and air movers run until readings reach a dry standard.
- Completion check. We confirm the area is clean, dry and free of odor before you use it again.
This is not carpet cleaning, even when the water looked clear. Carpet and pad soaked by sewage can't be made safe by shampooing. Blunt, but important. If we find something beyond sewage that needs biohazard cleaning, we coordinate it through a partner company. Rebuilding walls and floors afterward is a separate scope, covered on our reconstruction page.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who handles the sewer line, and who handles the cleanup?
A plumber clears and repairs the line. We handle the contaminated rooms. In Gwinnett, the county's policy is that the homeowner owns and maintains the sewer lateral from the house out to the county connection in the right-of-way. The county says most reported backups start in that private section, often from roots at the connection. If you think the county main is the problem, Gwinnett's water department has a 24-hour line, 678.376.7000.
Be careful with promises that the county will reimburse you. Specific conditions apply, and most backups trace to the private side. We'll coordinate with your plumber on timing and keep notes and photos of what we find. That helps if responsibility is disputed later.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the area in protective gear. They'll check every room the water could have reached, not only the one where it came up. Sewage moves under baseboards and flooring without leaving an obvious line.
Hard, sealed surfaces like tile, concrete and metal can usually be cleaned and disinfected. Porous ones usually can't. If something is in between, like solid wood furniture, we'll tell you what we think and why. You get photos and notes of every room we checked.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
Price depends on how far it spread, what has to be removed, whether contents are involved and how long drying takes. A toilet overflow on bathroom tile and a basement floor drain that ran overnight into carpet are very different jobs.
Before work starts, you'll get a written scope listing what's being removed, what's being cleaned and how equipment is billed. You approve it first. We document everything with photos, notes and an itemized Xactimate estimate, the format adjusters use, and we bill your insurer directly.
Many standard policies exclude sewer and drain backup unless you added an endorsement. Some people have one and don't know it. Even policies that cover backup usually cap what they'll pay for it, so check that limit early. We can't promise or rule out coverage. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Is a sewage backup covered by homeowners insurance?
Often not on a standard policy. Most exclude water that backs up through sewers or drains unless you added a water or sewer backup endorsement, and that endorsement usually has its own limit. Check your declarations page or ask your agent. We can't promise coverage either way.
Can I clean up sewage myself?
A small spill on tile, with gloves and boots on, is something some people handle. Anything porous that sewage touched, like carpet, pad or drywall, has to be thrown out, not washed. If it spread under baseboards or into a finished basement, call a professional.
Is it safe to stay in the house?
Usually, as long as the affected area is closed off and nobody walks through it. Keep children, pets and anyone with a weak immune system away until cleanup is done. If the only bathroom is the affected one, plan to stay elsewhere for a few days.
The toilet water looked clear. Is it still sewage?
Yes, if it came back up from the drain line. Water that backflows from beyond the toilet trap is treated as contaminated no matter how it looks. A clean tank overflow is different, so tell us which it was.
Why does it still smell after someone cleaned it?
Usually because contaminated material was left behind, often carpet pad, the bottom of the drywall or the cavity behind the baseboard. Sprays cover smell for a day or two. The smell goes away when the source material is removed and the area is cleaned, disinfected and dried.
How do I keep it from happening again?
Ask your plumber about a backwater valve and a camera inspection of your lateral. Don't flush wipes or pour grease down drains, and keep deep-rooted trees away from the sewer line.
Related services
Call about sewage cleanup today
Tell us what backed up, where it came up, whether it's still happening and whether a plumber has been called. A photo of the floor helps us bring the right gear. We'll confirm we can help, give you an arrival window and explain what happens when we get there.
- Written estimate before work starts
- Photos and records you can give your insurer