Flood Damage Cleanup & Restoration in Norcross, GA
Floodwater brings mud, silt and whatever it picked up before it reached your house. It's hard to know what's safe to touch or keep. We remove the water and mud, dry the structure, and help put the house back together. We'll also be straight with you about what flood coverage usually pays for, and what it doesn't.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Flood damage in your home? Get help from a team you can trust
Don't go back in until it's safe. Keep power off anywhere the water reached, and have an electrician check it before you turn it back on. Keep children and pets away from the water and anything it touched.
When you're ready, call us. We answer 24/7 and send crews from our Norcross office across Gwinnett and metro Atlanta. If you can do it safely, take photos of the water line on the walls before anything is moved.
Can we help with the flood damage in your home?
Yes. The calls we get after heavy rain often sound like this:
- "It poured all night and we woke up to water across the basement floor."
- Water came in under the doors or seeped through the basement walls.
- The creek or the yard overflowed into a finished basement.
- Red mud and debris are left on the floors after the water went down.
- Furniture, drywall and carpet are soaked through.
If the water came from a pipe, a water heater or the roof instead, it's handled differently and is usually insured differently. See burst pipe damage, appliance leaks or storm damage.
What our flood cleanup service includes
- Assessment. We check for hazards, determine how contaminated the water is and map how far it traveled.
- Water and mud removal. Pumps and extractors remove the water. Then we shovel and haul out the silt.
- Removing what can't be saved. Wet carpet, pad, drywall and insulation that floodwater soaked usually come out.
- Cleaning and disinfection. Hard surfaces and framing are cleaned with label-directed products.
- Drying. Dehumidifiers and air movers run until readings meet a dry standard.
- Documentation. Photos, readings and a contents list for your adjuster.
- Repairs. We do them ourselves: drywall, flooring, trim and paint.
For your belongings, here's the short version. Hard, non-porous items like metal, glass, hard plastic and sealed tile can usually be cleaned. Porous items that soaked up floodwater, including mattresses, upholstered furniture and most paper, usually can't be made safe. Photos and keepsakes are worth asking about, and contents cleaning may help.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who handles the drainage, and who handles the cleanup?
We clean, dry and repair the house. Fixing why water got in is a separate job. Grading, gutters, sump systems and drainage belong to a drainage or waterproofing contractor. We don't sell that work. Your insurer decides coverage.
What we can do is document the path the water took: where it entered, how high it got and which walls it came through. That gives you something concrete to hand the drainage contractor, plus a record for the next storm.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the house with you. Not every storm-water loss is handled like sewage. Water from a rising creek or river is treated as heavily contaminated. Rain that came through a window may not be.
We don't like guessing with floodwater. That call is based on what we find in the house, and we'll tell you why.
The contamination level decides what has to come out. When contaminated water touches porous materials, those materials usually go. From there, we take readings at every visit and share them, so you can see the house drying instead of guessing.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
Cost depends on where the water came from, how contaminated it is, how high it rose, what materials it soaked and how much contents work is involved. A few inches on a concrete floor is a different job from two feet in a finished basement.
Before work starts, you'll get a written scope. It lists what's coming out, what's being cleaned and dried, and how equipment is billed. You approve it first.
About insurance, plainly: standard homeowners policies usually exclude flood. Flood policies limit what they pay in basements, and they have a 30-day waiting period before they start. We can't promise or rule out coverage for your home. We'll give you photos, moisture logs and an itemized estimate in Xactimate, the format adjusters use, including flood adjusters. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Most Georgia homeowners outside a flood zone don't carry flood insurance, so many flood jobs are paid out of pocket. If that's you, tell us up front. We'll work with you on the scope, and we offer some financing options.
Questions people ask us
Does homeowners insurance cover flood damage?
Usually not. Standard homeowners policies exclude flood and surface water, so rain that comes in under a door or through a basement wall generally needs a separate flood policy. Your policy and adjuster decide. We'll document the damage either way.
I'm not in a flood zone. How did my house flood?
It happens more than people think. Almost a third of flood insurance claims from 2014 to 2024 came from outside high-risk zones. In the 2009 Atlanta floods, most damaged homes weren't in a floodplain.
Does flood insurance cover my finished basement?
Only in a limited way. A flood policy generally covers building systems in a basement, like the furnace, water heater and sump pump, but not finished walls, flooring or most contents. Crawl spaces can count as basements under those rules.
How high do you cut the drywall?
It depends on where the readings say the water wicked to, not a fixed height. With floodwater, we usually remove wet drywall and insulation plus some extra above the wet line. With an inch or two of water, sometimes pulling baseboards is enough.
A contractor wants money upfront after the storm. Is that normal?
Be careful. Georgia's Attorney General and Insurance Commissioner have warned about storm chasers who take deposits and disappear. Check that anyone doing repairs over $2,500 holds a Georgia contractor license.
Related services
Call about flood cleanup today
Tell us where the water came from, how high it got, whether it's gone down and whether anyone has been back inside. Photos of the water line help. We'll confirm whether we can help, give you an arrival window and tell you what to keep away from until we get there.
- Written estimate before work starts
- Photos and records you can give your insurer