Burst & Frozen Pipe Water Damage Restoration in Norcross, GA
A burst pipe can soak a ceiling, a wall cavity and the floor below it in the time it takes to find the shutoff. We take it from there. We remove the water, dry what's wet, and repair what can't be saved. You'll see a written estimate before any of it starts.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Burst pipe water damage? Get help from a team you can trust
First things first. If you can reach it safely, turn off the main water valve, usually where the line enters the house or near the water heater. If water is near outlets or the panel, keep clear. Switch off power at the breaker only if you can do it from a dry spot.
Then call us. We answer 24/7 and send a crew from our Norcross office to homes and businesses across Gwinnett and metro Atlanta. When we arrive, we'll show you where the water went before we quote a thing. No guessing.
Yes, pipes freeze in Georgia. It mostly happens in January and February, when a hard cold snap reaches lines in attics, crawl spaces and exterior walls. The pipe often splits while frozen and only starts leaking once it thaws.
Can we help with the damage in your home?
Probably. The pipe is usually the small part. Water runs along joists, drops through light fixtures, wicks up drywall and settles under flooring. We regularly see:
- Ceilings sagging or dripping under a bathroom or attic line
- Wet drywall and insulation inside the wall where a pipe split
- Hardwood starting to cup, or LVP with water trapped underneath
- Soaked carpet and pad spreading into the next room
- Cabinets swelling at the base after a sink supply line let go
- Crawl space framing and subfloor soaked from a line under the house
If the water came from a toilet or drain instead of a supply line, tell us on the call. That water is handled differently, and we'll treat it as sewage cleanup.
What our burst pipe damage service includes
- Assessment. We trace the water with a thermal camera, moisture meters and a hygrometer and mark every wet area, including the ones you can't see.
- Water removal. Standing water comes out with extractors, and we pull up carpet pad or baseboard where water is trapped.
- Drying. Dehumidifiers and air movers go where the readings say they're needed. Sometimes that means opening a small section of wall so the cavity can dry.
- Daily moisture checks. We log readings each visit and share them with you.
- Repairs. Once it's dry, we replace drywall, insulation, flooring and trim ourselves, or hand off to your contractor with the drying records.
The plumbing repair isn't included. That's your plumber's job. We handle the damage the water left behind.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who handles the pipe, and who handles the damage?
Your plumber fixes the pipe. We fix what the water did to the house. Those are two different jobs, and people lose days waiting on one before calling the other.
Call both right away. If you don't have a plumber, ask us and we'll give you names. We'll work around the plumber's schedule, keep the failed section of pipe for your adjuster, and avoid closing walls the plumber still needs open. You get one point of contact from us for the restoration side. If the leak is hidden in a wall or under the slab, we can bring in our leak detection partner to find it.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the space with you. They'll check the room below, the walls on both sides of the leak and the floor around it, because water doesn't stay where it started.
Every decision comes from a reading. If drywall is dry enough to keep, we keep it. If it's soaked or swelling, we explain why it needs to come out before we cut. You'll get the photos and readings either way. We'd rather save material when it makes sense. Cutting for the sake of cutting helps nobody.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
The price depends on how much material got wet, what kind it is, and how long it takes to dry. A small closet leak and a burst line that ran overnight are different jobs. Before work starts, you'll get a written scope that lists what we're removing, what we're drying and how the equipment is billed. The estimate is free, and you approve it first.
For insurance, we provide photos, moisture logs and an itemized Xactimate estimate, the format adjusters use. We bill your insurer directly. We can't promise what your policy covers. And we'll tell you up front if something looks likely to be excluded, like long-term leaks. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Will homeowners insurance pay for a burst pipe?
Most policies pay for sudden water damage from a burst pipe, like wet drywall, flooring and cabinets. The pipe repair itself usually isn't covered, and slow leaks are often denied as wear and tear. Your policy decides, so ask your adjuster. We can't promise coverage, but we'll document everything they ask for.
Should I wait for the adjuster before cleanup starts?
No. Policies expect you to stop the damage from getting worse. Take photos, save the broken section of pipe, and call your insurer. Drying should start while you wait for the adjuster, because every day the water sits it reaches more material.
My pipes froze but haven't burst. What should I do?
Leave the water on with a faucet open, and warm the area gently with a space heater or hair dryer. Never use an open flame. If you see water or the pipe splits, shut off the main and call a plumber first, then us.
The pipe burst while we were out of town. Does that change anything?
It can. Some policies exclude freeze damage when a home was empty and the heat wasn't kept on, so dig up anything that shows the thermostat setting or a utility bill for that period. Call us either way, because the drying has to happen regardless of how the claim goes.
How long does it take to dry out after a burst pipe?
It depends on what got wet and how long it sat. We measure moisture every visit and stop when the readings reach a dry standard, not after a set number of days. You'll see the readings yourself.
Related services
Call about burst pipe water damage today
Tell us what happened, whether the water's off, and which rooms are wet. A photo or two helps. We'll confirm we can help, give you an arrival window, and explain what happens when the crew gets there.
- Written estimate before work starts
- Photos and records you can give your insurer