Water Damage Restoration in Norcross, GA
Finding water where it shouldn't be is a gut punch. The next thought is usually the bill. We handle the job from water removal and drying to putting the rooms back together, and you'll see a written scope and estimate before work starts.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Water damage in your home? Get help from a team you can trust
If it's safe, shut off the water at the main. It's usually where the line comes into the house or near the water heater. Stay away from outlets, cords and appliances near standing water. If you need to cut power, use the breaker, and only from a dry spot.
Then call us. We answer 24/7 and send a crew from our Norcross office to homes and businesses across Gwinnett and metro Atlanta. Before we quote anything, we'll walk you through where the water went.
See how we helped a family through water damage, start to finish
Burst toilet supply line floods two floors of a South Atlanta home
The supply line to the upstairs hall toilet burst while the homeowner was out. She came home to water everywhere, so it had likely been running for hours. It was clean water, but it ran through the walls into the upstairs hallway, the guest room and the bedrooms, including the master, then down through the subfloor into the ceilings of the main level.
Areas affected
- Upstairs hall bathroom, hallway, guest room and bedrooms, including the master
- Main level ceilings and walls: family room, living room, dining room and kitchen
- About half of the garage ceiling
- Carpet and pad, laminate flooring and ceramic tile
What we did
- Extracted the standing water the homeowner had not already mopped up, and the carpet
- Pulled the wet pad everywhere there was carpet
- Removed the laminate, which had warped and could not be saved
- Kept the ceramic tile, since the water was clean
- Made 2-foot flood cuts on the main level and baseboard-height cuts upstairs
- Packed out the contents of the whole house so the rebuild could happen without furniture in the way (about five days)
- Dried the structure in four days
Result
Dry in four days, with the contents packed out and stored. The homeowner used her own contractor for the repairs. Water mitigation came to roughly $25,000 to $28,000, with contents billed separately at just under $20,000. Insurance paid for it.
Can we help with the water damage in your home?
Almost certainly. Start with the page that sounds closest to what happened:
- Standing water, or carpet that still squishes after a shop vac: water extraction
- Water that came in from outside during heavy rain or a creek overflow: flood damage cleanup
- A pipe that split or froze: burst pipe water damage
- A brown stain, bubble or sag overhead: ceiling water damage
- A water heater, washing machine or dishwasher that let go: appliance leak water damage
- Puddles under the house or a wet finished basement: basement and crawl space water removal
- A toilet or drain backup: sewage damage cleanup
- Rain getting in through a roof or window after wind: storm damage cleanup
- Fans already running and no clear end date: structural drying
- An office, store or rental building: commercial water damage
Not sure which one fits? Call and describe it. We'll sort it out.
What our water damage restoration includes
It's one job with stages, and each stage goes on the scope.
- Finding the source and the spread. We confirm the water is stopped, then trace where it went with a thermal camera, moisture meters and a hygrometer. Water moves under flooring and up drywall, so the wet area is usually bigger than it looks.
- Water removal. Extractors pull the bulk water from carpet, pad and hard floors. Every gallon left behind has to be dried later. That takes longer.
- Drying, measured. Dehumidifiers and air movers go where the readings say. We check every visit and log the numbers.
- Keep or remove. Drywall that isn't swollen and has tight seams can often dry in place. Soaked pad, wet cellulose insulation and anything that held sewage usually comes out. We explain each call before we cut.
- Repairs. We do them ourselves: drywall, flooring, cabinets, trim and paint.
Most families can stay home during drying, though it's noisy and warm. The plumbing or roof fix isn't part of our scope. That's covered next.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who handles the source, and who handles the damage?
Three different people may be involved, and it helps to know who does what. A plumber, roofer or appliance tech fixes whatever let the water in. We handle what the water did to the house. Your insurer decides what the policy pays.
People lose days waiting on one call before making the next one. Call your source trade and us at the same time. We'll work around the plumber, hold onto the failed part for your adjuster and keep walls open until everyone's done with them. You get one contact from us who keeps you and the adjuster updated.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will walk the space with you. Looks dry isn't the same as dry. Carpet pad can stay wet long after the fibers feel fine, and a wall cavity can hold water behind paint that looks normal. So we check the pad, wall cavities and subfloor with meters, then compare them to a dry wall or floor of the same material elsewhere in the house.
Atlanta humidity matters here. Opening windows in summer usually lets in wetter air. We keep the space closed and let the dehumidifiers work. You'll get the readings and photos as we go, not just at the end.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
Cost depends on what kind of water it was, how far it spread, what got wet and how long it takes to dry. Clean water from a supply line and sewage in a finished basement are priced very differently for the same square footage. Repairs are a separate line from drying.
Before work starts, you'll get a written scope listing what we're removing, what we're drying and how equipment is billed per day. The estimate is free, and you approve it first. You'll also sign a work authorization that lets us start. Read anything that hands over your claim rights or directs the insurance check to a contractor, and ask questions before you sign. We can't give legal advice, but we'll tell you exactly what our paperwork does.
For the claim, we provide photos, daily moisture logs and an itemized Xactimate estimate, the format adjusters use. We bill your insurer directly. We can't promise what your policy covers, and if insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters. It's also why it helps to use a company that works claims with every major carrier, like we do. If insurance won't cover the job, ask us about financing.
Questions people ask us
Should I call my insurance company or a restoration company first?
Do both the same day. Stop the water if you can, take photos and video, report the claim, and get drying started. Policies expect you to keep the damage from getting worse, so waiting on an adjuster before anyone dries the house can work against you.
How long can water sit before mold starts?
The EPA guideline is to dry wet materials within 24 to 48 hours. That's a guideline, not a guarantee in either direction. The sooner drying starts, the less material has to come out.
Do I have to use the restoration company my insurer recommends?
In most cases you can choose your own company, though some insurers assign vendors on larger losses. Check your policy or ask your adjuster. We'll work with whoever is handling the claim.
A contractor offered to cover my deductible. Is that normal?
It's a red flag. Georgia's insurance regulator has warned that billing an insurer for more than the real cost can be insurance fraud for both the homeowner and the contractor. We won't offer it.
Can I stay in my house while it dries?
Often, yes. It depends on what kind of water it was and which rooms are affected. If it's sewage or floodwater in a living area, we'll tell you plainly whether those rooms should be closed off.
Should I file a claim for a small leak?
That's your call, and it often comes down to how the damage compares with your deductible. We can look at it and give you a written scope first, so you have a real number before you decide.
Related services
Call about water damage today
Tell us where the water came from, whether it's stopped, roughly how long things have been wet and which rooms are affected. A couple of photos help. We'll confirm we can help, give you an arrival window and explain what the crew will do first. Hablamos español.
- Written estimate before work starts
- Photos and records you can give your insurer