Emergency Water Extraction & Water Removal in Norcross, GA
You've emptied the shop vac a dozen times and the carpet still squishes when you step on it. We pull water out of carpet, pad and flooring before it spreads farther. We'll tell you what can be saved, and you'll see a written estimate before we start.
- Written estimate before work starts
- Norcross office, serving Gwinnett & metro Atlanta
Real photos from our jobs
No stock photos. These are our crews on recent water, sewage and fire jobs around Atlanta.
Moisture readings 
Containment 
Flood cuts 
Fire damage 
HEPA air filtration 
Cleaning the framing 
Wet drywall removed 
HEPA vacuuming 
Fire tear-out 
Antimicrobial treatment 
Structural drying 
Removing wet materials 
Contents pack-out 
Dehumidifiers 
Full PPE 
Demo 
Ready for rebuild 
Opened for drying 
Detail cleaning 
Our equipment 
Debris hauled out 
Drying the cavities 
Basement cleanup 
Cleaned and dried 
On the job
Google Reviews
50 reviews, and every one is five stars.
“Reasonable price. Thank you Lamar for the professional good service. I recommend this company to anyone needing Restoration services.”
“Angie, Colin and the crew were absolutely AMAZING!!! I had a fire in my home and from beginning to end they helped me and…”
“Angie Givins was so helpful and nice. She helped out so much on my situation. Just cannot say enough nice things about her, she is the best.”
“A+ for responsiveness, constructive communication & professionalism.”
“Quick to respond and incredible to work with. Everyone was polite and professional from start to finish. Specific shout outs to Angie and Colin, both of whom made the process extremely easy!”
“They did a wonderful job! They stayed focus on the task at hand. Highly recommend them💗”
“I have had the pleasure of witnessing the professionalism from ASAP Restoration. The quality of the work was superb!…”
“Great service and incredibly friendly. Love Angie!!”
“I had a great experience with ASAP restoration. They worked extremely well, timely, respectfully, taking care of all. Special thank you for Colin and Rebeca always with an amazing attitude!”
“I can't recommend ASAP Restoration highly enough! After my basement flooded, they were a breath of fresh air during a…”
“Very nice. Worked very hard. I would use them again. Very friendly!”
“ASAP handles all of my items professionally and with care. They made a very stressful situation a little easier to get through. Everybody is very friendly and does their job well!!!”
“The workers came to my home and done the work very efficiently remove all debris and they were very professional. I would gladly use them again if the need arise”
“A great people who do things rightly. The service from this staff was professional and very helpful and timely.”
“The crew that I had was kind friendly and courteous. Rosie, Raphael, George and Cuilli if I ever had to pack and un pack I would request them. They are GREAT!!!”
“I highly recommend ASAP. They went over and beyond when my home flooded and they were very timely and efficient. I love…”
“Excelente trabajo, hicieron una demolición y limpieza impecable en mi casa, 100% recomendados”
“Packed, stored, and unpacked furniture during work to fix damaged floors. Handled everything carefully and were very professional.”
“I had a water heater leaking had to be replaced. This company came in removed damaged floors and faceboard. They had…”
“Asap restorations is amazing! We had a bad grease fire and they came through and cleaned EVERYTHING! They have helped our family greatly during this difficult time.”
“Angie and her team are TOP NOTCH! They were so considerate and did an amazing job. We had to pack out and pack in a…”
“As rental property manager of over 40 homes, I've used ASAP several times. Then, I unfortunately had a pipe break in my…”
“Had a very positive experience! They were prompt with their response & went over & above with their help, very friendly & super helpful. They make a bad experience a good one! Highly recommend their services!”
“ASAP is an EXCELLENT company. They were at my home within the hour to start drying out my home. They are very…”
Standing water in your home? Get help from a team you can trust
Stay out of the water if it's near outlets, power strips or appliances. Don't plug anything in to dry it. If the breaker panel is in a dry spot, you can switch off power to that area. If not, leave it and wait for us.
Then call. We answer 24/7 and send an extraction crew from our Norcross office across Gwinnett and metro Atlanta. While you wait, lift what you can off the wet floor and take photos.
Can we help with the water in your home?
Yes, if any of this sounds familiar:
- The carpet is "wet like a sponge" and still squishes after a shop vac
- Water has run under a wall into the next room or down the hallway
- Water comes up through the seams when you step on laminate or vinyl plank
- A finished basement has standing water across the floor
- You ran fans for two days and the room still smells damp
If the water came from a toilet, a drain or outside after heavy rain, tell us on the call. That changes how we handle it. See sewage cleanup or flood cleanup.
What our water extraction service includes
- A quick assessment. We check where the water came from, whether it's clean or contaminated, and how far it's spread.
- Moving contents. Furniture goes up on blocks or out of the room so it doesn't wick water or stain the carpet.
- Bulk extraction. Truck-mounted or portable extractors pull water from carpet and hard floors. Deep water gets a submersible pump.
- Pressing out the pad. Weighted extraction squeezes water from carpet and pad that a shop vac can't reach.
- Checking underneath. Meters show what's trapped under laminate, vinyl plank or hardwood, and behind the baseboards.
- The salvage call. Based on the water type and how long it sat, we tell you whether the carpet can be lifted and dried, whether the pad needs to go, and what flooring may have to come up. If the carpet stays, we coordinate the final carpet cleaning through a partner company.
Extraction is the first stage. Structural drying usually follows with the same crew, because the water left in walls and subfloor is what causes trouble later.
Damage still spreading? Call now.
- Written estimate before work starts
- Photos and records you can give your insurer
Who removes the water, and who dries the structure?
We do both, but they're different jobs and they show up as different lines on your scope. Extraction gets the bulk water out. Drying handles the moisture already soaked into pad, the bottom of the drywall and the subfloor.
That's why a shop vac and a box fan rarely finish the job. Drywall wicks water upward, and pad holds it long after the carpet feels dry. A shop vac is fine for a small spill, but it's a poor bet for a wet room. When extraction is done, we set up dehumidifiers and air movers and keep checking until the readings come down.
If a plumber still needs to fix the source, we'll work around them and save the failed part for your adjuster.
Who will arrive, and how we determine what needs attention
An IICRC-certified technician from our Norcross team will look at where the water started and identify the water type. Clean water from a supply line is handled one way. Water from a drain, a toilet or outside is handled another, and that decides what's safe to keep.
We measure past the visible wet edge, since water travels under flooring and baseboards. Before anything is removed, we'll tell you which items and materials are likely to make it and which probably won't, and why. No guessing game.
If you already got most of the water up yourself, still have it checked. A floor can look fine while the studs behind the drywall and the subfloor underneath are still wet, and that's how a water job turns into a mold job weeks later.
- IICRC-certified technicians
- Norcross office
- Hablamos español
Clear information about pricing, documentation and next steps
The price comes down to how much area is wet, what kind of water it is, the flooring type and how much furniture has to move. Water on tile in one room is a short job. A finished basement with wet carpet and pad is bigger.
Before work starts, you'll get a written scope that separates extraction from drying, lists what's being removed and shows how equipment is billed. You approve it first.
For the claim, we photograph everything before it's removed and can keep carpet and pad samples if your adjuster asks for them. You'll get those photos, the readings and an itemized Xactimate estimate, the format insurers use. We bill your insurer directly. We can't promise coverage or that every carpet can be saved. If insurance pays less than the invoice, you're responsible for the difference. That's why documentation matters, and why it helps to use a company that works claims with every major carrier, like we do.
Questions people ask us
Can my wet carpet be saved?
Often, if the water was clean and it's caught quickly. The pad underneath usually has to be replaced because it holds water like a sponge. Carpet soaked by sewage or floodwater is a different story and generally goes.
Is a shop vac enough?
For a small, clean spill caught right away, it might be. For anything bigger, a shop vac leaves water in the pad and subfloor, which is why the carpet feels wet again the next day. That trapped water is what starts the musty smell.
Should I pull up the carpet myself?
Photograph everything first. Your adjuster will want to see the damage before anything goes to the curb, and they may ask for a sample. If you've already pulled it, keep a piece and the photos.
Can water under laminate or vinyl plank be saved?
Sometimes. It depends on the underlayment and how long it sat. Foam underlayment and stacked layers of old flooring usually can't be dried in place, so we check before promising anything.
Will insurance pay for water removal?
Extraction is usually covered when the cause is covered, like a burst pipe or failed supply line. Outside floodwater is covered only under a flood policy. We can't promise coverage, but we document everything for the claim.
Related services
Call about water removal today
Tell us where the water is, roughly how much, what kind of flooring it's on and whether the source has stopped. A photo helps. We'll confirm we can help, give you an arrival window and tell you what to move before we get there.
- Written estimate before work starts
- Photos and records you can give your insurer